Privacy policy

This Privacy Policy explains how HYVE AI Labs FZCO ("HYVE", "we", "us", "our"), the company that owns and operates Truval, collects, uses, shares and protects personal data when you use truval.ae, the Truval tools, dashboards, Copilot and AI agents, and the Truval API and MCP server (together, the "Service").

Data controller: HYVE AI Labs FZCO, IFZA Business Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. Contact for all privacy matters: support@truval.ae.

1. Information we collect

Property details you enter. Community, building, size, bedrooms, floor, view, condition, prices, service charges, rent and similar inputs to the valuation, Deal Check, True Cost and Rent & RERA tools. You don't need to identify a specific unit or owner to use the tools.

Account data. Name, email, role (buyer, seller or broker), and for brokers, agency name and RERA Broker Registration Number (BRN) if you choose to provide it.

Workspace data. Watchlists, saved properties, reports, agent rules, and for brokers, CMA reports and any client or lead details you choose to enter.

Copilot and agent data. Questions you ask Copilot, its answers, and the rules, activity log and alerts of any agents you deploy.

Billing data. Plan, trial status, invoices and payment status. Card details are processed by our payment provider and are not stored by us.

API and MCP usage. Organisation details, API keys, request volumes and endpoints or tools called.

Technical data. IP address, device and browser type, pages visited and diagnostic logs, used for security, reliability and aggregate analytics.

Messages to us. The content of messages you send through the contact form or to support@truval.ae.

2. How we use information

• To provide the Service, including estimates, dashboards, reports, alerts and agents.
• To run Copilot: your question and the relevant Truval data are sent to an AI model provider to generate an answer.
• To manage accounts, free trials, subscriptions and billing.
• To improve our models and tools, using aggregated or de-identified data wherever possible.
• To secure the Service, prevent abuse and enforce our Terms.
• To send service messages, such as trial reminders, alerts you asked for and security notices. Marketing emails are sent only with your consent and you can unsubscribe at any time.
• To comply with legal obligations.

We do not sell your personal data, your property searches or your contact details to brokers, developers, portals or anyone else, and we do not pass your activity to agents as sales leads.

3. AI features and agents

Copilot answers and agent outputs are generated automatically and may be inaccurate. Agents only prepare research, alerts and drafts; they never send messages, make offers or share information outside the Service without your explicit approval. Every agent step is recorded in your activity log. We do not use your Copilot conversations to train third-party AI models, and we require our AI providers to process them only to provide the Service.

4. Broker and client data

If you are a broker and enter information about your clients or leads, you are responsible for having a lawful basis to do so and for telling them how their data is used. We process that information only on your instructions, to provide the Service to you.

5. Sharing

We share personal data only with: service providers that help us run the Service (such as cloud hosting, AI model providers, email delivery, analytics and payment processing), each bound by confidentiality and data-protection obligations; professional advisers; a buyer or successor in the event of a merger or acquisition, subject to this policy; and authorities where required by UAE law or a valid legal request.

6. Data retention

Tool inputs used only to show an on-screen result are not stored unless you save them. Account and workspace data is kept while your account is active and deleted or anonymised within a reasonable period after you close it, unless we must keep it longer for legal, accounting or dispute-resolution reasons. You can delete saved items, agents and their logs from your dashboard at any time.

7. Security

We apply technical and organisational safeguards appropriate to the data involved, including encryption in transit, access controls, least-privilege API keys and audit logging. No system is completely secure, and we will notify affected users and authorities of a personal data breach where the law requires it.

8. Your rights

Subject to applicable law, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you may ask to access, correct, delete or receive a copy of your personal data, restrict or object to certain processing, and withdraw consent where processing is based on consent. Email support@truval.ae and we will respond within the period required by law.

9. Cookies and local storage

We use essential cookies and local storage needed for the Service to work, such as keeping you signed in. Any analytics cookies are used to understand aggregate usage. We do not use third-party advertising cookies.

10. International transfers

HYVE AI Labs FZCO is based in Dubai. Some providers, such as cloud hosting or AI model providers, may process data outside the UAE. Where that happens, we use appropriate safeguards so the data receives a comparable level of protection.

11. Children

The Service is intended for adults. We do not knowingly collect personal data from anyone under 18.

12. Changes

We may update this policy. We will change the date above and, for material changes, notify account holders by email or in the dashboard before they take effect.

13. Contact

HYVE AI Labs FZCO
IFZA Business Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: support@truval.ae